What to do to increase level of security

Use and safekeeping of your PIN

The PIN Code is a numeric code that you are prompted to change at your first access if you use an OTP device. To make it more secure, you should not use numerical sequences (e.g. 12345, 67890, ...), repeated sequences of numbers (e.g. 11111, 22222, ...) or use your date of birth. It is also a good idea not to use PIN codes already used for other services or accounts. The PIN code is important for your safety: you must not tell it anyone else, preferably remember it by heart and you should never store it on your computer or sent by mail to anyone. Further, you should not select the browser option for storing or retaining user name and password. To prevent possible intrusions, you should change your PIN at least every two months, avoiding reuse of codes already used previously.


Use and keeping of the security devices (OTP and Signature devices)

The physical devices, that were been given to you in order to access on line services, are tools that significantly increase the level of security. These devices are strictly personal and, in the case of the digital certificate, they contain also information about your identity. Therefore they should never be abandoned or forgotten in places where they can be easily stolen and their serial numbers should never be divulgated. In the case of theft, immediately block your credentials and contact the Operation Assistance service.


Use of antivirus/antispyware software

Antivirus/antispyware software is an excellent tool to prevent intrusion attempts and viruses. Antivirus/antispyware software should always be installed on your PC. But it is not enough to be considered safe: remember to perform the regularly updates indicated by the manufacturers themselves and also on their website. In order to limit damages from malicious codes and other malicious software, you should pay attention to suspicious and unusual events, such as loss of files or changes on their contents with incorrect data, messages or pictures on the monitor or unusual sounds, sudden appearance of unknown files or programs, unjustified increase in the size of files or folders, slowly running of the system, email with attachments sent from unknown person, junk or chain emails, etc.



A Firewall is a tool that prevents the exchange of data between the Internet and your PC without your approval and it reduces the risk of attacks that may come from the external network by hackers. Therefore it is advisable to have a Firewall active and always up to date on your systems.



Keep up to date the Operating System of your computer and programs such as browser and antivirus. Software companies make available on line on their websites, and downloadable for free, the appropriate updates and tools to see if your computer is updated to the latest available version. Having an updated software will prevent the fraudulent use of your PC through programs vulnerabilities. For this purpose, it is also advisable to never install software of which you do not know the source.

Access from public or shared computers

suggest not to access e-banking services through public or shared computers (e.g. Cyber Cafes, Hotels, Public libraries, etc.).


Custody of personal data (email, vital statistics, ...)

Keep your personal information (email, phone number, name, surname, ...) in safe mode, or by not keeping track of them, as for the PIN Codes, on your personal computer, on paper sheets left on the desk, or in places where they can be retrieved by others who do not want to communicate them and do not communicate them via chat, forums, etc.
In order to guarantee an high security level of information stored on your computers, it's also suggested to remove file and printer sharing services, perform regular backup of critical data. Furthermore, encryption of high sensitive data should be taken in consideration.


Care of the workplace

If you are away from your desk, remember to "lock" the computer, so one needs to enter a password to use. Please remember to log out whenever you have finished your work or you have finished to use the on line services, in order to inhibit the use of them to third parties.


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